Frequently asked questions

The facilities are open from 11am, but you can only experience the tour at 3pm, 5pm and 7pm, before that it is without a guide and the price is the same.

Yes, but we have transport only from Valladolid, the transport picks you up at your hotel, brings you to live your experience, waits 2 hours and returns you to your hotel, from 1 to 4 people for $800 pesos mx, if you want a larger number of people contact us.
The maximum capacity per timetable is 20 people, this only varies if there are more people in a timetable but from the same group, then access to the whole group would be possible.
We currently do not offer any discounts.

Includes:

  • Access.

  • Guided tour.

  • Swimming in cenote.

  • 3 course meal, starter, main course and dessert.

  • Mayan ceremony.

Not included:

  • Drinks.

  • Tipping.

  • Waistcoats.

Of course, contact us directly, tell us about your idea to make it come true, we already have pre-made packages, but everything can be tailor-made.

We currently have some very traditional cabins exclusively for 2 people, with a bed in the air, a beautiful hand painted mural of birds of the region, bathroom without door and hot water, for more connection, in the cabins there is no wifi, but if we have in common areas.

When staying in the cabins you have an included access between 9am to 11am, exclusive access for guests of the village.

The average duration of the tour and dinner experience is 2 hours, but it can be shorter or longer.

We recommend that you always come as comfortable as possible, with light clothing, any type of shoe.

You can book directly on the website or through our personalized customer service on 2 numbers, either by call or whatsapp, there you will be asked for the details of your visit and then you will receive a link to your personal booking details.

We are 25 minutes from downtown Valladolid, 2 hours from Cancun and 2 hours from Merida.

The road to get there is very safe, only the section from yalcoba to the cenote is recommended to reduce speed as it is a rural road, it is also recommended to download the map on google maps, as in this area there is not always a good signal and in order to keep the place private we do not have signs on the road, but we will always be on the lookout to help you with your arrival.

Of course, children can experience Zazil Tunich, the cenote is not very deep which makes it ideal for children to enjoy this experience safely.

It is very important to keep children supervised and calm so as not to affect the experience of other visitors on their tour.

We have the basic product called ‘Mayan underworld’ which includes access, guided tour and swimming, this same experience can be complemented with a very traditional meal, either in a Mayan dining room or bonfire and the most special and that really can only be lived in Zazil Tunich are the meals inside the cenote 20 meters underground.

Among other types of products we have, weddings, engagement parties, anniversaries, retreats, accommodation, incentive trips for companies, food for large groups, these are handled separately as an exact quote is made according to the needs.

For vegans or vegetarians we have the option of chaya tamales, made with local corn dough, vegetable oil and freshly cut chaya leaves, accompanied by a tomato sauce that seals in the perfect flavour.

If you have more explicit dietary restrictions, please let us know so that we can support you with your customised food.

Yes, it is possible to rent for a minimum of 2 hours up to 1 full day, contact us to tailor make your experience.

The cenote is totally ideal for day or night access, as the bottom is firm and visible at all times, the deepest part of the cenote is currently 1.8m to 2m and on the shallower banks, this makes it ideal for appreciating the beauty of the site from the water or for ceremonies or water rituals.

It is recommended to book at least one day in advance if your experience is not a special event, as all groups are limited to a maximum of 20 explorers per time slot, and a deposit is required to secure your place in the experience.
  • Towels
  • Water shoes or sandals that can get wet.
  • Comfortable clothing.

Payment can be made by cash, bank transfer, debit or credit card or cryptocurrency.

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